Privacy policy

The purpose of this Privacy Policy is to present all relevant information regarding the use we make of the personal data of our clients and users. We want to show maximum transparency about what we do with your personal data so that you understand the implications of the uses we carry out and the rights you have regarding your data.

1. WHO IS THE ENTITY RESPONSIBLE FOR PROCESSING YOUR DATA?

In compliance with the duty of information set out in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the data provided here correspond to the entity that owns this Website.

Corporate Name: IHOBE–Environmental Management Society, S.A. (hereinafter IHOBE, S.A.)
Purpose: IHOBE, S.A. carries out environmental management activities.
Registered Address: AL. Urquijo, 36, 6th floor, ZIP 48011 – Bilbao (Bizkaia), Spain.
DPD-DBO Email: lopd@ihobe.eus

2. WHAT TYPE OF PERSONAL INFORMATION DOES IHOBE, S.A. COLLECT?

The nature of the personal information collected by IHOBE, S.A. from users may vary depending on the products, services, or functionalities you wish to use at any given time:

Your identifying data such as name, surname, language, postal address, telephone number, etc.
Economic and transactional information such as payment or card data, information about events, activities, congresses, etc.
Commercial information (for example, if you are subscribed to our newsletter).

Additionally, IHOBE, S.A. collects information related to your browsing on the Website and your interaction with the brand.

All personal data collected by IHOBE, S.A. comes from and is provided by the data subject.

3. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

The personal data of the data subject will be processed for any of the following purposes:

Registration and sign‑up as a user of our services.
Providing information about our activities and services. Maintaining contact and communication with you.
Managing and processing registration for IHOBE events and activities through our website www.IHOBE.eus.
Sending information related to IHOBE events and activities.
Managing and sending IHOBE commercial information.

4. HOW LONG WILL WE KEEP YOUR DATA?

The retention period of your data may vary depending on the purposes for which we process it. Regardless of the above, IHOBE, S.A. will store personal data only for the strictly necessary period, taking into account the need to respond to issues raised or resolve problems, make improvements, activate services, and comply with applicable legal requirements. This information will then be properly stored and protected for as long as liabilities arising from the processing may occur, in compliance with current regulations. Once possible actions expire, the personal data will be blocked from all IHOBE, S.A. systems.

5. WHAT LEGITIMIZES US TO PROCESS YOUR DATA?

Purpose	Legal Basis
User registration management / Sending information related to IHOBE events and activities / Providing information about our activities and services / Maintaining contact and communication	The processing of your data is necessary to make effective your registration as a user for receiving information and activities of interest related to IHOBE’s activity. The legal basis for processing the personal data of the data subject will be legitimate interest or consent, depending on whether you have previously received similar information or services from IHOBE.
Contract development and execution / Payment management and issuance of ticket or invoice	The processing of your data is necessary for the execution of the service contract that binds us to you. In this regard, the client is required to provide the data necessary for its execution. If you do not provide this data, the purchase cannot be completed. There is a legitimate interest in responding to inquiries or requests for information received through our contact form. We understand that processing this data is also beneficial for you, as it allows us to assist you properly and resolve your inquiries.
Customer service	When your inquiry is related to exercising the rights listed below, or to claims related to our products, the legal basis for processing your data is compliance with legal obligations on our part.
Marketing	The processing of your data for marketing purposes is based on the consent you provide, for example, when you agree to receive personalized information through the newsletter or when you accept the legal terms to participate in a promotional action or to publish your photographs on the Website or our social media channels.

6. ACCESS TO DATA BY THIRD PARTIES.

The user is informed and expressly consents to the transfer of their data to third parties that IHOBE, S.A. deems necessary for the provision of its services. The user’s personal data may be communicated to the following recipients:

Public Administrations and Bodies when required by tax, labor, Social Security, or any other applicable regulations.
Providers offering services to IHOBE, S.A.: financial entities, debt collection companies, platform maintenance companies.
In all cases, access to data by these companies will be regulated in a contract that complies with Article 28 of the GDPR. The data communicated will be exclusively adequate, relevant, and not excessive.
IHOBE, S.A. does not sell customer data to third parties under any circumstances.

7. HOW DOES IHOBE, S.A. PROTECT PERSONAL DATA?

Under no circumstances will IHOBE, S.A. use personal data for purposes other than those mentioned above, and it commits to maintaining professional secrecy and establishing the necessary technical and organizational measures to safeguard the information in accordance with legal requirements.

The security measures employed by IHOBE, S.A. include information security techniques such as firewalls, access control procedures, and cryptographic mechanisms. Additionally, any transaction carried out through the Website is performed through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding entity.

IHOBE, S.A. states that it has adopted all necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.

8. WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

In accordance with the General Data Protection Regulation, any user may exercise their rights of access, rectification, erasure, restriction, portability, and objection, as provided by law, by sending a written and signed request including their name, surname, and a photocopy of their ID card or another official identification document to IHOBE, S.A., at AL. Urquijo, 36, 6th floor, ZIP 48011 – Bilbao (Bizkaia), Spain, or by sending an email to: lopd@ihobe.eus.

Below is the list of rights that may be exercised through the email address lopd@ihobe.eus:

Right of access: You have the right to obtain confirmation as to whether IHOBE, S.A. is processing personal data concerning you, as well as access to such data. If you are a registered user, you can consult this information personally by accessing your personal area.
Right of rectification: You have the right to request that IHOBE, S.A. rectify personal data when it is inaccurate or incomplete. If you are a registered user, you can consult this information personally by accessing your personal area.
Right of erasure: You have the right to request that IHOBE, S.A. delete certain data when, among other reasons, such data is no longer necessary for the purposes for which it was collected.
Right of restriction: You have the right to request that IHOBE, S.A. restrict the use of your data. In such cases, the data will only be kept for the exercise or defense of claims.
Right of portability: You have the right to request the portability of your data. You will receive your personal data in a structured, commonly used, machine‑readable format so that you can transmit it to another controller when processing is based on consent or a contract and is carried out by automated means.
Right of objection: You have the right to object to the processing of your data. In such a case, IHOBE, S.A. will stop processing the data unless there are compelling legitimate grounds or for the exercise or defense of possible claims.
Right to file a complaint: You have the right to file a complaint with the Spanish Data Protection Agency (https://www.agpd.es).

9. CHANGES TO THE PRIVACY POLICY.

The information contained in this Privacy Policy may be modified whenever we deem it appropriate. In such cases, the modification will be notified to the data subject through various means. When the change is significant for your privacy, it will be communicated to your email address so that you can review the changes, assess them, and, if applicable, object or unsubscribe from any service or functionality.

In any case, we suggest that you review this Privacy Policy from time to time in case of minor changes or improvements. This document will always be accessible and available on our Website.

Date: 23/01/2024